Lifetime Warranty

All products sold at samuelreiz.com and our authorized retailers are genuine Samuel Reiz products and come with a LIFETIME WARRANTY.  We are so confident in our outerwear's craftsmanship and quality of materials that we guarantee all our products to be free from defects as long as you live!!!

At our sole discretion, we will repair, replace, or credit products that are deemed defective.  This warranty doesn’t cover damages caused by accidents, misuse, and/or normal wear & tear.   Only authentic Samuel Reiz products that are sold through samuelreiz.com or one of our authorized retailers will be covered by this warranty.

Please note this warranty will only cover products purchased on or after September 1st, 2019.

For warranty assistance please contact us at customercare@samuelreiz.com with your name, order number and a detailed description along with pictures of the defect. If we deem the claim to be covered by our warranty we will send you a prepaid shipping label to be used to return the product to our warranty department.  We will generally repair or replace a defective product within 10 business days of receiving it. 

 

Authenticity

Only Samuel Reiz products sold by samuelreiz.com or one of our authorized retailers are guaranteed to be authentic.  Please note that there are many counterfeiters trying to copy our products and illegally using the Samuel Reiz label.  If you have any doubts regarding the authenticity of a product you wish to buy please contact us at info@samuelreiz.com, and we will advise you.