All products sold at samuelreiz.com and our authorized retailers are genuine Samuel Reiz products and come with a LIFETIME WARRANTY. We are so confident in our outerwear's craftsmanship and quality of materials that we guarantee all our products to be free from defects as long as you live!
At our sole discretion, we will repair, replace, or credit products that are deemed defective. This warranty doesn’t cover damages caused by accidents, misuse, and/or normal wear & tear. Only authentic Samuel Reiz products that are sold through samuelreiz.com or one of our authorized retailers will be covered by this warranty.
Please note this warranty will only cover products purchased on or after September 1st, 2019.
For warranty assistance please contact us at firstname.lastname@example.org with your name, order number and a detailed description along with pictures of the defect. If we deem the claim to be covered by our warranty we will send you a prepaid shipping label to be used to return the product to our warranty department. We will generally repair or replace a defective product within 10 business days of receiving it.