Each Samuel Reiz creation is handmade at our atelier in Ivano Frankivsk, Ukraine, and shipped from the USA or Canada within the processing time noted on the product page. This allows each piece to be crafted with care and precision specifically for you. Most orders are received by the customer within 2 weeks of order placement.
All orders are shipped with 2-3 day Express shipping.
All taxes, duties/customs and shipping fees are included in the product listing's price.
Return & Exchange Policy:
If you aren’t satisfied with your order for any reason you may return it for a full refund within 15 days of confirmed delivery. The order must be in new unworn condition with all tags attached.
In order to initiate a return/exchange please email firstname.lastname@example.org within 15 days of delivery, and we will email you a prepaid shipping label. Returns must be shipped out within 7 days of receiving the return shipping label or within 15 days of confirmed delivery, whichever is later.
We do accept international returns from outside the USA and Canada, however we will not pay for the return shipping.
When applicable, products in our 'clearance section' can only be returned for store credit.